Improving Customer Service at Disneyland Paris Essay

It is fundamental to the success of Disneyland capital of France that they are able to generate a gritty whole tone level of node receipts, and once this is reached they must make sure they are able to maintain and always monitor this high prime(a) level. This is significant to the success of Disneyland, as if they didnt monitor and maintain this high tonus level of customer service, then it may affect the service being provided in a negative way meaning Disneyland Paris will lose some customers. The outcome of this unlikely concomitant would be that Disneyland Paris would see the number of sales drop and very few repeat customers, leadership to a decrease in revenue and therefore profit. If this situation happened then Disneyland Paris would face wicked consequences, and this is something Disneyland Paris does not need as it is already in a lot of financial debt. supervise Customer ServiceThere are several ways in which Disneyland Paris checks and monitors the high qualit y standard of customer service in which they provide. Firstly Disneyland Paris uses training to ensure and monitor customer service is to the correct standard and carries out regular training for employees. This is key when checking and monitoring customer service levels because if employees were incorrectly trained and were unsure about certain area surrounding their job and how Disneyland Paris expects them to apply them selves then they would need re-training or require additional training about certain aspects they were unsure of.Disneyland Paris carries this training out in their Disneyland University. This technique of monitoring customer service also relates to mystery shoppers, this would is because any(prenominal) employees who have received a bad report from the mystery shopper and consequently affecting the high quality level of customer service provided will require further training, which they would receive from Disneys university.Another rule Disneyland Paris use to monitor customer service is using mystery shoppers as a order of inspection and monitoring customer service. This involves a quality assurance employee of Disneyland or hired externally to coiffure up as an ordinary customer and evaluate the level of customer service which their current provide are providing customers with. The quality assurance employee will be looking for particular characteristics from cast member diligent by Disneyland Paris such as politeness, how considerate they are and if they present themselves well.