Improving Customer Service at Disneyland Paris Essay

It is fundamental to the success of Disneyland capital of France that they are able to generate a gritty whole tone level of node receipts, and once this is reached they must make sure they are able to maintain and always monitor this high prime(a) level. This is significant to the success of Disneyland, as if they didnt monitor and maintain this high tonus level of customer service, then it may affect the service being provided in a negative way meaning Disneyland Paris will lose some customers. The outcome of this unlikely concomitant would be that Disneyland Paris would see the number of sales drop and very few repeat customers, leadership to a decrease in revenue and therefore profit. If this situation happened then Disneyland Paris would face wicked consequences, and this is something Disneyland Paris does not need as it is already in a lot of financial debt. supervise Customer ServiceThere are several ways in which Disneyland Paris checks and monitors the high qualit y standard of customer service in which they provide. Firstly Disneyland Paris uses training to ensure and monitor customer service is to the correct standard and carries out regular training for employees. This is key when checking and monitoring customer service levels because if employees were incorrectly trained and were unsure about certain area surrounding their job and how Disneyland Paris expects them to apply them selves then they would need re-training or require additional training about certain aspects they were unsure of.Disneyland Paris carries this training out in their Disneyland University. This technique of monitoring customer service also relates to mystery shoppers, this would is because any(prenominal) employees who have received a bad report from the mystery shopper and consequently affecting the high quality level of customer service provided will require further training, which they would receive from Disneys university.Another rule Disneyland Paris use to monitor customer service is using mystery shoppers as a order of inspection and monitoring customer service. This involves a quality assurance employee of Disneyland or hired externally to coiffure up as an ordinary customer and evaluate the level of customer service which their current provide are providing customers with. The quality assurance employee will be looking for particular characteristics from cast member diligent by Disneyland Paris such as politeness, how considerate they are and if they present themselves well.

Technical Communication Sample Essay Example | Topics and Well Written Essays - 500 words

Technical Communication Sample - Essay Exampleiting under scrutiny here is a White Paper, Building a World Class Online Storage Infrastructure (July 13, 2000) from Driveway Corporation, pioneers in the surface argona of online file storage service. The document details how Driveway Corporation developed an efficient 24X7 online storage service. at that place are certain essential features that are usually present in technical writing. Some of them are title page, disclaimer, abstract, acknowledgement, contents page, introduction, main sections and sub-sections, conclusions, references, and appendices. Now, a look into the Driveway Corporation White Paper proves that it contains legion(predicate) another(prenominal)(prenominal) of these essential features that make it a perfect example of technical writing. It starts with a title page, followed by a disclaimer page. As in a technical writing, there is a fully developed table of contents and an executive summary. Thereafter, there are various subsections and finally a conclusion. Evidently, the White Paper epitomizes the pattern of technical communication.There are some other features too that keep it different from the ordinary pedantic writing. This technical communication gives no chance for entertainment. In other words, the style of writing is simple, concise and to the particular. The second point is the total absence of emotive language in this piece of work. As the heading is only to convey information, the language used is as highly objective as possible. Yet another feature is that this work tries to be as concise as possible by avoiding sentences with so many clauses which are confusing to read. The last feature to be mentioned is the clarity presented throughout the work. In technical writing, the entry should not be ambiguous.The Driveway Corporation White Paper intends to explain the various factors that made the companion start its online storage service. It details how its online storag e infrastructure works, its design goals, storage capacity, and security. It also explains how the storage

Global Marketing Assignment Essay Example | Topics and Well Written Essays - 3500 words

Global Marketing Assignment - Essay congressmanMacro environment is the larger societal forces that affect the microenvironment- demographic, economic, natural, technological, political, and cultural forces. The SLEPT Analysis is a useful startle point for the analysis of an organizations external environment and the forces at which it works like Hennes & Mauritz. The aim of any beat analysis is to identify the key internal and external factors that are important to achieve the objective of an organization. H&M faces challenges in Japanese market in selling goods. H & M has collaborated with Madonna 3 for their promotion, which is a good decision, and for being a famous singer in all over the instauration as well as Japan and a symbol of fashion and style Hennes would gain vast and successful market in Japan.H & M Hennes & Mauritz AB is a Swedish clothing conjunction with outlets in different market of Europe and the U.S. The principal activity of this company is retailing of fa shion clothing. The products of the conference are sold through a chain of stores, by mail order and through the Internet. They oblation their products in different concepts for women, men, teenagers and children. They also retail sportswear, accessories and cosmetics. The product range includes body and keeping and hair care products and make-up accessories for men, women and teenagers. This Group has 22 production offices in Europe, Asia, and in Africa 4.Hennes & Mauritz targets the Hip & Modish. They design cheap barely chic clothing, mainly for men and women 18 to 45, childrens apparel, and its declare brands of cosmetics. It operates more than 1,200 stores in 24 countries with direct sales operations in selected areas. Stefan Persson, the billionaire son of founder Erling Persson is the Chairman of H&M. The family has a good controlled over the company and they own nearly 37% 5.1-2 Problem Statement1. In regards to Hennes & Mauritz (H&M), we have to undertake a critical judicial decision of the Global Marketing and organisational procedures adopted by the

Academic English Essay Example | Topics and Well Written Essays - 1000 words - 2

Academic English - judge ExampleThe different beas of recognition that came from the child labor livement have proven that there are no circumstances in which child labor is an accept fitted cause. Since it feeds against the childs natural corporeal and mental development, it is a detriment to the child to be forced to move into a labor post and to not have the require of a child that is growing in society.There are some(prenominal) companies that find it acceptable to use child labor, specifically because of the surrounding circumstances and economy. For most, this leads to a different train of reinforcement that provides the economy with more manufactured goods. More importantly, adults that arent able to work are able to allow their children to work under certain circumstances to support the family and the needs that are a secernate of the household. The main reason why child labor is continuously used is to help a family to move out of poverty and to better the circumst ances in which the family is living in. More importantly, some countries have realized roles with children that are based specifically on roles that the children should hold. Traditional ideals of the womens role in society, implications of what the child is to do after they have g one through school and educational factors all influence the decision of the family to move a child into the labor force as opposed to helping them to go through the trim schooling that is required for the betterment of their cognitive development (Siddiqi, Patrinos, 2004).The several reasons behind child labor blow ones stack into the need for survival which is depicted by the family and those that are in the surrounding environment. In many countries, the invention of schooling and cognitive development is considered as secondary and isnt as pertinent to the economic needs that are within the household. The traditional role of the household sees the aspect of child labor as one that is expected and which is a part of the upbringing of a child.

Preliminary investigation Assignment Example | Topics and Well Written Essays - 500 words

previous investigation - Assignment ExampleThe basic steps include the filing of a Complaint-Affidavit, the Issuance of swear out by the prosecutor who is investigating to the respondent, the filing of a counter-affidavit by the respondent, the filing of a Reply-Affidavit and Rejoinder-Affidavit and resolution.In a primary investigation, a number of things are included. They include ascertaining if the suspect is armed and still in the area, exertion to the moving-picture show safely and promptly, rendering assistance to the injured, effecting the arrest of the criminal, locating and identifying witnesses, interviewing the complainant and witness, maintaining the crime scene and defend evidence, interrogating the suspect, arranging the collection of evidence, reporting the incident accurately and fully, and yielding the responsibility to the follow-up investigator (Urlacher & Duffy, 2010). The more or less alpha aspect of these is the securing of the crime scene and protectio n of evidence. This is because the scene of crime usually provides some important leads as well as evidence that can be useful in settling the case. If the scene is not secured, the evidence might be tampered with, and this jeopardizes the settling of the case.Preliminary investigation benefits the plaintiff in that it provides room for an investigation that might bring evidence that supports his or her case. It avoids a hasty trial that can be defeated on grounds of insufficient evidence. Therefore, by identifying a probable cause, the preliminary investigation helps to solidify the plaintiffs case. It is beneficial to the judicial economy because with the appropriate evidence, judges are able to stick a quick determination so that the case does not drag on for long.Mary Carter Agreements are used in the settlement of multi-party litigations. According to Sedrak (2012), a Mary Carter Agreement is a contract or agreement whereby one codefendant makes a secret agreement with the pl aintiff that if

Cross Cultural Communication Essay Example | Topics and Well Written Essays - 2250 words

Cross Cultural Communication - Essay ExamplePart 1 international Journal of Cross Cultural Management (IJCCM) In managing of the global contest resolution, attention should be attached to cross heathen factors. Whereas the value of culture in managerial behavior has long been acknowledged, intellects of political experience are still coming to terms with the perception and its repercussions. Conventional approaches to disagreement stress the dominance of the realm while overlooking several the distinctive internal features, which vary between nations. Foulkes & Bercovitch view culture and then has a weighty outcome on how nations view the world, conduct themselves in it, and handle their conflicts. Culture has induce crucial in the existing environment, where largely conflict occurs frequently between factions, alienated along cultural lines, within a nation. Evaluation of the relevance of ideas, and cultural differences does undeniably consume a substantial conflict on arb itration and conflict resolution. The journal also elaborates the effects of effective communication and motivation in a cross-cultural environment. European Journal of Cross-Cultural Competence and Management (EJCCM) This journal explains the extensive field of honor of cross-cultural examination with an allusion to an organization in practice. The chief purpose is the establishment of a podium for the reflect on cultural matters in current industry across several disciplines and cultures. In the spirit of its launching organization, EJCCM influences contributions from dissimilar fields of science involved in the interrelations and relations amid culture. The journal encourages papers about the kinetics of cross-cultural interactions in Europe. Key challenges Building of trust between employees and management of an organization is very important. assembly members should be capable to rely on each some others words and work as a squad. Trust is a considerable challenge in cro ss-cultural classifys, as people besides tend to trust those from their nations and the same culture (Thomas, & Thomas, 2008, 134). Trust building is beneficial if the team leader and team members working(a) together at a similar location for a long time, despite various nationalities (Steers, Sa?nchez-R, & Nardon, 2010, 213). Managing of people from different nationalities has different convictions and perceptions. This diversity makes it a challenge to manage them especially when a conflict occurs. Bosses need to apply different leadership styles in dealing with conflict (Velo, 2012, 40). Managing of language and cultural issues is other challenge. In any conflict resolution, communication is inevitable. In managing of a cross-cultural conflict, where different people verbalise various languages, it is essential for individuals to appreciate one another (Velo, 2012, 40). Synchronizing the languages and cultural aspects to enable people have a common ground remains a challenge (Thomas, & Thomas, 2008, 134). As a team leader, working with members from different cultures has been a vast experience. Every step in the team was a learning experience. The aggroup taught us that diversity is strength. The tasks assigned to us went well as we were able to respect each others opinions to find a common ground. We remained objective during the entire session focusing on the groups mandate and not personal mandate. From a management point of view, we learnt tolerance, empathy and respect. Since we are from different backgrounds, in that location was a need for

North Korean Collection Capabilities Essay Example | Topics and Well Written Essays - 750 words

North Korean compendium Capabilities - Essay ExampleSpecial trading operations argon North Koreas powerful tool. Being unity of the worlds largest units of its kind, special operations amount to between 60,000 and 100,000 persons. 3 Moreover, forces are organized into gene operations, reconnaissance, and light infantry and sniper.4 To achieve success in distracting an enemy during a conflict, at least angiotensin-converting enzyme special operations force is allocated to every regular army corp. 5Almost 12,000 and 6,000 persons can be lifted and deployed at once by sea and air respectively. 6 Under the 2009 reforms only structures changed special operations became a part of RGB, as did all its parts.Previous institutional deficiencies have been improving. The reconnaissance Bureau (REBU) was in 2009 structured into the Reconnaissance General Bureau (RGB). 7 This office was created after the Korean Workers companys Operations Bureau and Office No. 35 with the Ministry of Peoples Armed Forces Reconnaissance Bureau were combined. 8 RGB is composed of operations, reconnaissance, foreign light, inter-Korean dialogue, rear services and technical matters. 9 It is expected that operations and reconnaissance will merge, thus further improve efficiency of RGB in terms of coordination and access to resources. 10RGB has become self sustainable. This department has engaged in illegal activities through trading companies, which have brought acquire to the North Korean regime.11This department can withstand international embargos on North Korea and serve at any time as a source of funding to agents located domestically and abroad.Whereas operations are in charge of training, REBU is in charge of implementation. REBU is in charge of gathering strategic, operational, and tactical intelligence.12 REBU infiltrates its intelligence personnel into South Korea through tunnels under the demilitarized zone as well as through mobile insertion. 13 South Korea located four such tunnels by 1990.14 It